Principle 1 Customer focus: organizations depend on their customers and therefore should understand current and future customer needs; meet customer requirements and strive to exceed customer expectations. Principle 2 Leadership: leaders establish unity of purpose and direction of the organization. They ...

Total quality management is the strategic approach to quality assurance. This includes planning as well as evaluation, helping turn QA scores from negative to positive through targeted action. While quality assurance procedures are essential for a business to be productive and deliver memorable services, ...

=>> Quality should be the responsibility of all involved in production. =>> Each manufacturer should establish, document and implement an effective system for quality management that involves the active participation of management and appropriate manufacturing personnel. =>> The system for quality management ...