A written or verbal report originating from a customer, retailers, physicians, field supervisor, regional sales coordinator, Medical representative, Hospitals, Regulatory agency and our employees which relates to the inadequacy of the quality, i.e.: non compliance with standards or customer requirements ...

1.0 OBJECTIVE To describe a procedure for handling market complaints and take appropriate corrective action to address the complaint as well as to prevent a recurrence. 2.0 SCOPE This procedure is applicable to all types of market complaints that are related to quality, packing, and/or shortage of ...

1. Head of Quality shall prepare the final market complaint response report (Annexure –III) for products manufactured at site. 2. The market complaint investigation report should be exhaustive, reveal complete facts of investigation, identify the causes clearly in the best possible manner, may contain ...