Any market complaint received or to be raised by marketing / sales team shall be filled up in the market complaint form along with complaint details (Attach original complaint document if applicable). If the details of the complainant are not available in the document then the details of the chemist ...

A written or verbal report originating from a customer, retailers, physicians, field supervisor, regional sales coordinator, Medical representative, Hospitals, Regulatory agency and our employees which relates to the inadequacy of the quality, i.e.: non compliance with standards or customer requirements ...

1. Head of Quality shall prepare the final market complaint response report (Annexure –III) for products manufactured at site. 2. The market complaint investigation report should be exhaustive, reveal complete facts of investigation, identify the causes clearly in the best possible manner, may contain ...