Follow
Principle 1
Customer focus: organizations depend on their customers and therefore should understand current and future customer needs; meet customer requirements and strive to exceed customer expectations.
Principle 2
Leadership: leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
Principle 3
Involvement of people: people at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
Principle 4
Process approach: a desired result is achieved more efficiently when related resources and activities are managed as a process.
Principle 5
System approach to management: identifying, understanding and managing a system of interrelated processes for a given objective improves the organization’s effectiveness and efficiency.
Principle 6
Continual Improvement: continual improvement should be a permanent objective of the organization.
Principle 7
Factual approach to decision making: effective decisions are based on the analysis of data and information.
Principle 8
Mutually beneficial supplier relationships: an organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
